At RestorePontoon.com we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged a 20% restocking fee and/or fees associated with Paypal or credit card transaction. Shipping/Handling Fees or other charges are non-refundable. Unfortunately, we cannot accept any returns over 60 days for any reason. Please note: All of our Pontoon Boat Covers are semi-custom and have a 25% restock fee for returns.
There are no returns for special custom order items such as our commander helm chairs, custom cut carpet lengths, and products that have been modified, drilled through, or altered, and no returns will be accepted on the solvent based glue. We also cannot accept any marine adhesive only because the glue is temperature sensitive and we have no way of verifying where it has been stored. If you are unsure of a custom order item, please call us to verify.
Please contact us immediately if your merchandise arrives damaged or there are missing parts.
You must contact us within 14 days of receiving a damaged or missing order. This is the deadline that we are given to file your damage claim or replace missing parts. If you wait longer than 14 days, we will have to charge to replace any missing or damaged items.
In order for your damage claim to be processed as quickly as possible, please e-mail us a photo of the damaged merchandise to the e-mail address listed below. For further instructions on damaged items procedures, please contact us by phone @ 888-383-7615 or by e-mail email@example.com
Please be very careful when opening your pontoon furniture, rolls of carpet or box of glue, as we cannot be responsible for damage caused by cutting open the heavy duty plastic wrap or cardboard boxes. Any marine carpet or marine carpet adhesive damaged during unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY VIA PHONE as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped.
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for these errors.
Remember, you can return stocked items in most circumstances but you are responsible for the freight back to Restore Pontoon.com unless the return is an authorized Damage or Warranty return. No returns are accepted at our facility on a freight collect basis or without a return authorization number. Please do not attempt to do so. This will only cause further delays and costs.
Please carefully consider your purchase before ordering.