Return Policy

 At Restore Pontoon, we are committed to providing the best possible service. If your order arrives damaged or with missing items, please follow the steps below to ensure a quick and efficient resolution. You are always welcome to reorder if desired.

Damaged or Missing Items

Step 1: Contact Us Immediately
Notify us right away if your order is damaged or incomplete. Claims made more than 14 days after delivery may not be honored due to shipping limitations and are subject to restocking fees or rejection at our discretion.

Step 2: Keep All Packaging
Please retain the original shipping box and packing materials. In some cases, the damaged item will need to be returned to us or one of our manufacturing partners.

Step 3: Take Photos
We require clear digital photos of the following:

• Shipping label on the box

• External box damage

• Visible damage to the product

Photos are mandatory to process your claim. Multiple angles are helpful.

Step 4: Submit a Claim
Email the following to: customerservice@restorepontoon.com

• Required photos (as listed above)

• Customer name

• Order number

• Item description and part number

• Restore Pontoon tracking number

• Detailed description of damage (e.g., "Seat back has a tear from freight damage; seat base and cushion are undamaged.”)

If you prefer to mail your claim materials, please send them to:

Coastline, Inc.
Attn: Damages / Warranty
1923 N. Home St
Mishawaka, IN 46545

Note: Mailing claims will delay processing. Email is highly recommended for faster service.

Processing Time:
Once we receive your claim, please allow up to 7 business days for review. Approved replacement items will be shipped within 5–10 business days.

Trailer Orders Cancellation

If you need to cancel a trailer order, contact us immediately. Trailers may begin production soon after ordering. If your trailer is already in production, a non-refundable 10% restocking fee will apply.

Returns for Non-Damaged Items

We want you to be fully satisfied with your purchase. We gladly accept returns or exchanges within 30 days of the original purchase date.

Key Conditions:

• Returns after 30 days will incur a 20% restocking fee, plus any transaction fees (e.g., PayPal or credit card fees).

• Returns are not accepted after 60 days.

• Return shipping costs are the customer’s responsibility and are non-refundable.

• Items must be returned in original packaging with the packing slip and a Return Authorization (RA) number, which will be provided by phone or email.

Custom Products:
Custom items are non-returnable. This includes, but is not limited to:

• Custom-cut carpet or vinyl

• Custom boat covers

• Custom captain’s chairs

Adhesives & Sharkhide:
Due to their sensitivity to temperature and storage conditions, no returns are accepted for adhesives or Sharkhide products.

Important Notes:

• Items cannot be refused at delivery. Doing so will result in a partial refund, minus all shipping costs.

• Refunds may take up to 7 business days after the returned item is received.

Return Address:
Please send authorized returns to:

Coastline Inc.
1923 N. Home St
Mishawaka, IN 46545