***For our customer's convenience we offer Fast, FREE shipping on orders over $250.00 via FedEx Ground. For these products our Fast, FREE shipping can only be offered when the item that you have purchased is shipping within the continental USA. However, we welcome international shoppers and will happily ship any of our items to destinations outside the continental USA for an additional shipping charge.***
|Tracking Information: |
Once your merchandise is ready to be shipped we will update your account as well as send you an email with all of the tracking information. You may then track the progress of your shipment by visiting FedEx Tracking and providing your tracking number into the required field.
Marine Grade Boat Carpet:
Our rolls of Marine Carpet will typically be ready to ship (from our manufacture) within 3-5 business days after placing your order. However, during certain busy times of the boating season the time frame needed to get your roll of boat carpet ready to ship may increase. This will usually be the case right before and during major holidays. We understand that you will need your marine carpet before you can finish putting your boat back together. We will always do everything in our power to get you your marine carpet as fast as we possibly can. On average, our customers have been receiving their roll of marine carpeting in 5-10 business days from the time their order has been placed.
Inspecting your New Boat Carpet:
Your roll of boat carpet will be packaged in a 6 mil heavy duty plastic. Please be very careful when opening the roll of marine carpeting as it cuts very easily with a razor knife. Unroll your new boat carpet and inspect it for any imperfections.
Damaged or Missing Merchandise:
Please contact us immediately if your merchandise arrives damaged.
Boat Carpet Adhesive:
Our marine grade carpet adhesive ships separately from our rolls of marine carpeting. Orders for our boat carpet glue placed before 2pm (EST) will be shipped that same day. Orders placed after 2pm (EST) will be shipped out the following day.
Marine Grade Hardware:
Orders for our marine hardware placed before 2pm (EST) will be shipped that same day. Orders placed after 2pm (EST) will be shipped out the following day.
Marine Plywood Flooring:
Our marine plywood must ship via freight to your home or business. Please feel free to contact us if you have any questions.(866.237.0075)
Storage of Boat Carpet Adhesive:
Upon arrival of your boat glue, store your boat adhesive inside and away from freezing temperatures. Please do not let your boat glue freeze or get cold as the recommended temperature to apply your boat glue is above 60 degrees. Also do not let your newly installed boat carpet set out in the rain. This will stop the curing process and you may have to re-install new boat carpet and glue. Due to the product sensitivity with temperature and storage we do not accept any returns on adhesive.
At RestorePontoon.com we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged at least a 20% restocking fee.
International Shoppers are Welcome:
Restore Pontoon welcomes international shoppers. There are additional costs for shipping, duties and taxes. Please contact our customer service department by phone or email so we can determine a proper shipping quote for you. (866-237-0075)
Alaska and Hawaii Shoppers are Welcome:
Restore Pontoon welcomes order from Alaska and Hawaii. There are additional costs for shipping. Please contact our customer service department by phone or email so we can determine a proper shipping quote for you. (866-237-0075)
Sales Tax !New!
We are required to charge sales tax for all orders in Indiana because our office is located in Indiana. As of October 1, 2018, we are also required to charge sales tax to the following states due to new laws recently passed: IL, MI, MN, NC, WA and WI. More states will be requiring sales tax soon - please call us if you have any questions. By placing an order with us - you agree to all of our terms and policies including the shipping policies mentioned above.