Free shipping is standard on orders totaling at least $100.00.
$9.99 Flat shipping fee will be applied to orders totaling less than $100.00
Currently, we cannot ship to Alaska, Hawaii, and Canada. We do not currently ship to international addresses. If you would like to arrange your own shipping for one of these designated areas, please contact one of our customer service representatives to place your order and provide the shipping information.
If for any reason an order is missing after it has been shipped to you, you must contact us immediately. UPS will do their best to search for the package(s). If the package does indeed come back as lost, we will file a claim on your behalf with UPS and ship out a new product. These claims can take up to 14 days.
Marine grade plywood
, complete decking kits
, and dock boxes must be shipped via Freight Line. Our freight carrier will deliver to a residential address if necessary for an additional fee. We recommend shipping items to a business location or freight terminal in your area for pickup. It can be difficult to remove these items from the rear of the truck on your own. If you are having the items shipped to your home, we recommend having some additional help when unloading.
Items that Require a $9.99 Shipping Charge
Some smaller items, when ordered by themselves, do require us to charge a flat $9.99 for UPS shipping. We understand that it can be frustrating when the shipping is half the cost of an item, but it does cost us an average of $9.99 to UPS even an envelope to a residential address. This is why we add a flat charge to things like fence riser kits when they are the only items ordered.
When a number of items are ordered simultaneously, our free shipping kicks in at a $100 total per order. So try to bundle items together in one order. We ship smaller items UPS rather than sending them via the post office. UPS is simply more reliable for speedy and on time delivery. From time to time on larger orders that have pontoon seat groups
, we do ship them via freight as this reduces the risk of damage.
We are required to charge sales tax for all orders in Indiana because our office is located in Indiana. As of October 1, 2018, we are also required to charge sales tax to the following states due to new laws recently passed: IL, MI, MN, NC, and WI. More states will be requiring sales tax soon - please call us if you have any questions. By placing an order with us - you agree to all of our terms and policies including the shipping policies mentioned above.