Pontoon Boat Seat Furniture Warranty
• 6 Year Warranty on Frame
• 3 Year Warranty on Upholstery
Our marine grade vinyls and frames are warranted by their original manufacturer. Upholstery, foam, metal, and moving parts feature a three year warranty from date of retail purchase. These warranties do not apply in instances of intentional abuse, incorrect installation, accidents, negligence, exposure, unusual environmental issues, acts of God, unreasonable use, improper cleaning, application of finishes to protect fabric by anyone other than the fabric manufacturer, or normal wear.
All other Pontoon Related Parts and Accessories
These are generally directly executed by the manufacturer. Please note the warranty explanation for each product description. Most of these pontoon parts are warrantied between 1-3 years if you are unsure of what the warranty is please feel free to call us at 888-383-7615.
If a problem should occur, please call us and not the manufacturer, we handle all manufacturer defects and items that need to be replaced.
During the warranty period, defective products will be repaired or replaced at Restore Pontoon.com's discretion without charge. If repair is deemed as covered under warranty and is necessary, authorization will be given for repair or return at the manufacturer's discretion. Any repair of product by any other company other than the manufacturer without express written authorization is strictly the responsibility of the customer and will not be reimbursed. Such repairs can also void all warranties, at the manufacturer's discretion.
Repair or replacement is the exclusive remedy for defective products under warranty. All incidental and consequent damages for breach of any and all expressed or implied warranties are hereby excluded. Any implied warranty is limited to the duration of the expressed warranty.
Warranty Claim Procedure
Download our Return Form
Step 1: All claims must be directed to: firstname.lastname@example.org or
13738 Jefferson Blvd
Mishawaka, IN 46545
Step 2: Claims MUST include:
- Customer information - Name / Address / Day & Evening Telephone Number / E-mail
- Date of original sale and Restore Pontoon.com order number
- Description of product
- Description of defect - as much detail as possible
- Photo of product, photo of defect, photo of law tag on product.
Photos are a VITAL part of the process and MUST be provided to process claim
Return Authorization Required
Upon review and approval of the warranty claim, we will communicate to you a plan to resolve the issue. If this includes the return of product to the Restore Pontoon.com facility, a Return Authorization will be issued. No returns are accepted at our facility on a freight collect basis or without a return authorization number. Please do not attempt to do so. This will only cause further delays and costs.
Shipping Costs for Warranty Items
Restore Pontoon.com may request return of defective product for repair and return at our facility. In such cases, the customer is responsible to package and return the product or part to our facility. If inspection confirms warranty is applicable, product will be repaired and returned to customer at the expense of Restore Pontoon.com. If inspection results in a rejection of the warranty claim, the customer will be contacted for instructions. If the customer requests the return of product, he or she must pay transportation expense.
Please be very careful when open your new pontoon boat seats! The use of sharp razor knifes will puncture the vinyl open opening. These cushions will not be warrantied and cannot be returned for a refund.