At RestorePontoon.com we take pride in our products and we want you to be
completely satisfied with your purchase. We will gladly refund or
exchange most merchandise for any reason within 30 days from the
original purchase date. Items returned after 30 days from the original
purchase date will be charged a 15% restocking fee. Shipping/Handling Fees or other charges are non-refundable. Unfortunately, we cannot accept any returns over 90 days for any reason.
please send merchandise prepaid in its original unused condition to our
address listed below. We will then exchange the merchandise or refund
the merchandise amount by the original payment method. Customers are
responsible for the shipping costs for returns and/or exchanges. Please allow 2- 3 weeks for processing.
items returned in a non-resellable condition, or with missing parts
will be charged a restocking fee upon inspection at RestorePontoon's discretion. There are no returns for special order items,
custom cut carpet lengths.
Package your return item(s) and mail back to the following address:
1923 N. Home Street
Mishawaka, IN 46545
* You will need to call us for a return authorization number before sending an item back. If an item is sent to a different return address you will incur shipping charges and or a restock fee to have the item return back to the correct location in Indiana.
Are any items non–returnable?
There are no returns for special custom order items such as our commander helm chairs,
custom cut carpet lengths. We also cannot accept any marine adhesive after 30 days only because the glue is temperature sensitive and we have no way of verifying where it has been stored. If you are unsure of a custom order item, please call us to verify.
Please contact us immediately if your merchandise arrives damaged.
must contact us within 21 business days of receiving a damaged order.
This is the deadline that we are given to file your damage claim. If you
wait longer than 21 days, we will need to charge a 15% replacement fee,
because of the additional cost to us.
In order for your damage
claim to be processed as quickly as possible, please e-mail us a photo
of the damaged merchandise to the e-mail address listed below. For
further instructions on damaged items procedures, please contact us by
phone @ 888-383-7615 or by e-mail firstname.lastname@example.org
be very careful when opening your pontoon furniture, rolls of carpet or box of glue, as we
cannot be responsible for damage caused by cutting open the heavy duty
plastic wrap or cardboard boxes. Any marine carpet or marine carpet
adhesive damaged during unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped.
descriptions, typographic, pricing and photographic errors are
unintentional and subject to correction. We regret, but are not liable
for these errors.
Remember, you can return stocked items in most circumstances but you are responsible for the freight back to Restore Pontoon.com unless the return is an authorized Damage or Warranty return. No returns are accepted at our facility on a freight collect basis or without a return authorization number. Please do not attempt to do so. This will only cause further delays and costs.
Please carefully consider your purchase before ordering.
- Ask for color samples to confirm color choices. Customized items with base and accent vinyl colors are not returnable.
- Measure twice, order once.
- Check cartons and product for damage upon receiving. Contact us immediately if you find damage.
- Open carefully. Upholstery cut by box openers is not returnable for refund or exchange.